PRIVACY POLICY

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JCOMNIOR

Last Updated: 18 June 2026

Jcomnior (Pty) Ltd (or your registered legal name) (“Jcomnior,” “we,” “us,” or “our”) operates the website https://www.jcomnior.co.za/ (the “Site”). We are a business process outsourcing (BPO) company that connects with potential clients globally. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site, submit an inquiry, or provide your details as a lead.

We are committed to protecting your privacy in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa, and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly (Lead Information)

When you express interest in our BPO services by completing a form on our Site, interacting with our advertisements, or contacting us directly, we may collect the following personal information:

Full name
Email address
Phone number
Country
City
Any additional information you voluntarily include in a message or enquiry

1.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical and usage information, including:

IP address
Browser type and version
Operating system and device type
Pages visited, time and date of visit, time spent on pages
Referring website or source (e.g., from an ad click)
Cookie data (see Section 10)

1.3 Information from Third-Party Advertising Platforms

We run advertisements on platforms such as Google Ads, Facebook, LinkedIn, and others. These platforms may provide us with aggregated or lead-level information (such as form submissions), which may include the data fields listed above. The collection is governed by the respective platform’s privacy policies, and we treat that data in accordance with this policy.

2. HOW WE COLLECT YOUR INFORMATION

We collect personal information through:

Lead capture forms on our Site or landing pages
Direct communication (email, phone, social media messages)
Automated technologies (cookies, server logs, analytics tools)
Advertising platforms (when you submit a lead form directly through an ad)

3. HOW WE USE YOUR INFORMATION

We use the personal information you provide as a lead for the following purposes:

Purpose	Legal Basis (POPIA/GDPR)
To contact you regarding your enquiry about our BPO services	Consent; steps taken to enter into a contract
To provide information, quotes, and proposals tailored to your needs	Legitimate interest in promoting our services
To send marketing communications (email, phone, SMS) about our services, only if you have opted in	Consent
To improve our Site, services, and advertising effectiveness	Legitimate interest
To comply with legal obligations (e.g., tax, regulatory)	Legal obligation
To prevent fraud, spam, or abuse	Legitimate interest and legal obligation

You may withdraw your consent to marketing at any time (see Section 9).

4. LEGAL BASIS FOR PROCESSING

We process your personal information under the following lawful grounds:

Consent: You have given clear consent for us to process your data for a specific purpose (e.g., sending you a newsletter).
Performance of a contract: Processing is necessary to take steps at your request before entering into a contract (e.g., providing a service proposal).
Legitimate interests: Processing is necessary for our legitimate interests in running and promoting our BPO business, and those interests do not override your rights.
Legal obligation: We must process your information to comply with the law.

5. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers: We work with third-party vendors who assist us in operating our business, such as:
- CRM and email marketing platforms (e.g., HubSpot, Mailchimp)
- Cloud hosting and data storage providers
- Analytics services (e.g., Google Analytics)
- Call tracking and communication tools
  These providers are contractually bound to protect your data and process it only on our instructions.
Advertising Platforms: For lead generation, we may share hashed or pseudonymised data with platforms like Facebook or Google for ad performance measurement and retargeting, in compliance with their policies.
Legal and Regulatory Authorities: When required by law, court order, or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, sale, or transfer of all or part of our business, your information may be transferred as a business asset.

6. INTERNATIONAL DATA TRANSFERS

As a BPO company serving clients worldwide, your personal information may be transferred to, stored, and processed in countries outside of South Africa (including the United States, Europe, Asia, and other regions). We ensure that such transfers are safeguarded by:

Adequacy decisions (where the recipient country offers an adequate level of protection)
Standard contractual clauses or other approved mechanisms
Binding corporate rules or specific consent

By submitting your information, you consent to these transfers, where applicable law permits.

7. DATA RETENTION

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

Lead and enquiry data: up to 24 months from last contact, unless you become a client (then retention follows client file requirements).
Marketing consent records: indefinitely for proof of consent, but we stop sending marketing when you withdraw.
Automatically collected analytics data: up to 26 months (in anonymised or pseudonymised form).
Any information subject to legal or contractual retention obligations will be kept for the mandated period.

After the retention period, your data is securely deleted or anonymised.

8. SECURITY

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

SSL/TLS encryption for data transmission
Secure access controls and authentication
Regular malware scanning and vulnerability testing
Staff training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. YOUR RIGHTS AND CHOICES

9.1 Under POPIA (South Africa)

You have the right to:

Access the personal information we hold about you.
Rectification of inaccurate or incomplete data.
Erasure (deletion) of your information, subject to legal exceptions.
Object to processing based on legitimate interests.
Restrict processing in certain situations.
Withdraw consent where processing is based on consent (e.g., marketing).
Lodge a complaint with the Information Regulator (South Africa) at www.inforegulator.org.za.

To exercise these rights, contact us at info@jcomnior.co.za. We will respond within 30 days and may need to verify your identity.

9.2 Additional Rights for EU Residents (GDPR)

If you are in the European Economic Area, you also have the right to:

Data portability (receive your data in a structured, commonly used format)
Not be subject to automated decision-making (if we ever use it, we will provide meaningful information about the logic involved)

9.3 Marketing Opt-Out

You can unsubscribe from marketing emails by clicking the “unsubscribe” link in any such email, or by contacting us directly. Opting out of marketing does not affect transactional communications related to ongoing services.

10. COOKIES AND TRACKING TECHNOLOGIES

Our Site uses cookies and similar technologies to improve your experience and analyse traffic. Cookies are small text files stored on your device.

We use:

Essential cookies: Necessary for the Site to function (e.g., form submission).
Analytics cookies: To understand how visitors use our Site (e.g., Google Analytics). We may use anonymised data.
Advertising cookies: To measure the effectiveness of our ads and serve relevant content (e.g., Facebook Pixel, Google Ads). These may collect data about your browsing habits.

When you first visit our Site, a cookie banner will ask for your consent to non-essential cookies. You can manage your preferences through browser settings or our cookie preference centre. You can also opt out of Google Analytics here.

11. THIRD-PARTY LINKS

Our Site may contain links to external websites (e.g., social media platforms, partner sites). This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any third-party services you visit.

12. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child, we will delete it promptly.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The “Last Updated” date will be revised accordingly. If we make material changes, we will notify you via a prominent notice on our Site or, where appropriate, by email. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

14. CONTACT US

If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please contact us:

Data Controller / Information Officer:
Jcomnior (Pty) Ltd
Email: info@jcomnior.co.za